Customer Support Analytics (CSA) is a prebuilt packaged BI application for customer support organizations. The CSA provides analysis and reporting with a comprehensive view of customer service center performance using prebuilt KPIs, dashboards, and reports. CSA enables organizations to increase customer satisfaction, lower operation cost, and increase productivity of a customer service center.
Features and Benefits
- Monitor, analyze, and manage key performance metrics such as service
- Increase customer satisfaction and reduce cost
- Increase Customer Support center productivity and efficiency
- Gain insight of customer profitability and retention rate